tag:blogger.com,1999:blog-8570623806258179718.post2991169434262976004..comments2023-08-05T16:30:16.561+02:00Comments on Day by Day: Is the problem solved?Martin Cleaver's bloghttp://www.blogger.com/profile/13698737678731346138noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-8570623806258179718.post-89261462734229240892011-07-20T01:28:32.485+02:002011-07-20T01:28:32.485+02:00It has also become apparent that the other major a...It has also become apparent that the other major academic hospital in Amsterdam, the AMC, was unable to use scans from the VUmc for a period of several months. There are some major communications problems if THAT was not enough reason for someone somewhere at Sectra to extract thumb from bum and sort out the problem.Martin Cleaver's bloghttps://www.blogger.com/profile/13698737678731346138noreply@blogger.comtag:blogger.com,1999:blog-8570623806258179718.post-50832745760501061522011-02-17T08:27:26.505+01:002011-02-17T08:27:26.505+01:00I have been informed that de VUmc installed a patc...I have been informed that de VUmc installed a patch yesterday that should solve the bug. It's taken more than three months, but let's hope it works and doesn't take three months next time someone "updates" the software.Martinhttps://www.blogger.com/profile/11281851704491729594noreply@blogger.comtag:blogger.com,1999:blog-8570623806258179718.post-37949224130332428552011-02-15T08:13:01.836+01:002011-02-15T08:13:01.836+01:00Siemens Benelux has been in touch to wash its hand...Siemens Benelux has been in touch to wash its hands of the issue. It's a problem between Sectra and Carestream. But Sectra and VUmc are apparently "consulting" about a solution to the major problem that has existed since November 2010. AMC and AvL can exchange CDs with no problem, but neither can read CDs exported from the Sectra system at the VUmc. This problem should be solved in hours, not months. (Let Sectra know: info.benelux@sectra.com)Martinhttps://www.blogger.com/profile/11281851704491729594noreply@blogger.comtag:blogger.com,1999:blog-8570623806258179718.post-58811782046177982542011-01-28T13:58:35.517+01:002011-01-28T13:58:35.517+01:00Sectra called me today and said that they were onl...Sectra called me today and said that they were only made aware of the problem on 9 January. It strikes me that there is a fundamental communication problem - because the AvL knew about it in November. The problem is of course that the AvL is not a customer of Sectra and so would report the problem either to its own software provider Carestream or to the hospital that sent the offending CD. That might have been the VU or maybe not. That might explain the six-week delay before Sectra found out about this severe bug.<br />The Sectra representative did offer to get the scans converted if that was needed, but as far as I know the VU has already promised a version that does work.Martinhttps://www.blogger.com/profile/11281851704491729594noreply@blogger.com